Services are not only offered by traditional service industries (like financial services or professional service firms). An increasing number of goods producers transform their offerings into product bundles that comprise services. Offering services means to incorporate customers into the production - and maybe also the construction - processes. As a consequence, information systems in service industries do not only aim at increasing efficacy and efficiency of production processes. Moreover, the integration of customers, the holistic coverage of customer needs, and the customization of services become critical. Examples for such information systems are customer relationship management systems for financial service providers, differentiating mashups and web 2.0 technologies for tourisms information systems, integrated campus management systems in higher education and agile software development. The increased importance and utilization of information systems in services also leads to more sophisticated requirements by corporate customers and by consumers likewise. Such requirements are closely linked to business innovations which again might create novel requirements for supportive information systems. Information systems and services are closely interlinked – a recent example is the fact that not only IT processes, but also software itself is available as a service.

We call for original and innovative contributions that investigate the intertwining of services and information systems. We also welcome submissions that address recent challenges like the financial crisis, healthcare issues, or public administration. Additional fields of interest are fundamental issues like the industrialization of financial services, in- and outsourcing, regulatory compliance, integration management, as well as pricing and charging of software on demand.

• Susanne Leist, University of Regensburg, Germany, www-be.uni-regensburg.de
• Robert Winter, University of St. Gallen, Switzerland, www.iwi.unisg.ch

• Rainer Alt, Universiy of Leipzig, Germany
• Elske Ammenwerth, University for Health Sciences, Medical Informatics and Technology, Hall in Tirol, Austria
  
• Hans-Jürgen Appelrath, University of Oldenburg, Germany
• Andrea Back, University of St. Gallen, Switzerland
• Jörg Becker, University of Münster, Germany
• Freimut Bodendorf, University of Erlangen-Nürnberg, Germany
• Peter Buxmann, University of Darmstadt, Germany
• Ulrike Baumöl, Fernuniversität in Hagen, Germany
• Peter Chamoni, University of Duisburg-Essen, Germany
• Carsten Felden, Technical University Bergakademie Freiberg, Germany
• Bernd Heinrich, University of Innsbruck, Austria
• Thomas Hess, University of Munich, Germany
• Reinhard Jung, University of St. Gallen, Switzerland
• Hans-Georg Kemper, University of Stuttgart, Germany
  
• Dennis Kundisch, University of Paderborn, Germany
• Franz Lehner, University of Passau, Germany
• Ulrike Lechner, University of Bundeswehr Munich, Germany
• Jan Marco Leimeister, University of Kassel, Germany
• Marco C. Meier, University of Augsburg, Germany
• Thomas Myrach, University of Bern, Switzerland
• Günther Pernul, University of Regensburg, Germany
• Michael Rosemann, Queensland University of Technology, Australia
• Mareike Schoop, University of Hohenheim, Germany
• Petra Schubert, University of Koblenz-Landau, Germany
• Martin Spann, Ludwig-Maximilian University Munich, Germany
• Oliver Thomas, University of Osnabrück, Germany